PREORDER Duke University® Navy Gothic Unisex Joggers

Returns & Exchanges

If something isn’t quite right, you can return it for FREE within 7 days of delivery — items must be unused, with tags, and in original packaging.

There’s a flat $7.50 fee for returns up to 30 days of delivery (waived if you choose store credit or your item is defective).

Refunds and store credits are processed within 10 business days after we receive your return.

We aren’t able to offer direct exchanges at this time — but you’re welcome to return for store credit and place a new order.

Gifts can be returned for store credit with a valid order number.

Sale Items

Sale and clearance items are final sale and not eligible for return, refund, or exchange. Thank you for understanding!

DOMESTIC SHIPPING:

All orders will depart from our warehouse within 1-2 business days to the address provided (this does not include transit time with the carrier). Items may be shipped via USPS or UPS from our warehouse in Havelock, North Carolina. You will receive an email confirmation once your items have been shipped. We are not responsible for any delays caused while items are in transit with the shipping carrier.

Please be aware that we cannot combine orders, ship partial orders, or add discount codes after orders have been placed. Thank you for your understanding. 

We are not responsible for orders shipped to a wrong address if it was the address provided for us to ship to.

We are proud to offer Free shipping applies to all orders over $65

RETURNS & EXCHANGES:

At Monkeeroos we hope that you love our products but in the event that you are not satisfied with your order, you may return the items ( except for FINAL SALE item) that you purchased FREE of charge from monkeeroos.com within 7 days of receiving your package.

Please review our return policies below. 

RETURNS:

We want you to love your Monkeeroos as much as we do 🤍 If something isn’t quite right, we’re happy to accept returns so you can find what works best for your family.

Return Requirements:
Items must be returned within 14 days of delivery in their original condition — unused, unwashed, with tags attached, and in original packaging.

Refunds & Fees:
• Refunds are issued to your original payment method
• A $7.50 return label + handling fee applies to returns submitted outside the 14-day window
• A 10% restocking fee applies to standard returns
• Fees are waived if you choose store credit or if your item has a manufacturer defect

As a small, family-owned business, we’re not able to offer free returns without limitations — we truly appreciate your understanding 💛

Condition Policy:
If returned items are not in original condition (including packaging and tags), they will be considered unsellable and issued as store credit only.

Processing Time:
Returns are processed within 2 weeks of receiving your package. Please allow up to 14 business days for your refund once your return is delivered and inspected.

Items not in new condition will not be refunded. If you’d like the item sent back to you, you’ll be responsible for return shipping costs. We recommend keeping your tracking information until your return is complete.

International Returns:
Customers outside the U.S. are responsible for return shipping costs.

EXCHANGES:

Due to limited stock / availability product exchanges will not be honored at this time. However, you may return your item for store credit and place a new order. 

GIFT EXCHANGES:

If you received a gift and would like to exchange it, it will be processed in the form of store credit. All gifts may be exchanged for store credit and are non-refundable. You will need a valid website order number to proceed with a gift return. No exceptions.

SALE & CLEARANCE: 

Clearance, sale items, and any items purchased during sales and promotions are considered FINAL SALE upon payment and are not eligible for cancellation, return, refund or exchange. The includes items bought intended to be gifts. 

In the event a product is sold out, Monkeeroos has the right to refund the item and ship the remainder of the order.  If the entire order is sold out, Monkeeroos has the right to cancel the order and refund the amount paid. 

Should your package be returned to us by the postal carrier for any reason (such as incorrect addresses, abandoned parcel, unable to deliver, etc…) we will cancel the order and a full refund will be provided. 

DAMAGED/DEFECTIVE ITEMS:

If your item arrives damaged or has a manufacturer defect within 7 days of purchase, we’re happy to help with a replacement 🤍

Please email contactus@monkeeroos.com with:
• A photo of the defect
• Your order confirmation/receipt

Important:
All claims for damaged, defective, or missing items must be submitted within 14 days of delivery (based on carrier tracking).

If the item was purchased as a clearance item, a refund will be issued for the amount paid.

Lifetime Warranty

We’re proud to offer our customers a Lifetime Warranty 🤍

For the lifetime of your Monkeeroos, if you experience a manufacturer’s defect, we’ll provide store credit in the amount of your original purchase to make it right.

This includes issues related to materials or workmanship — such as faulty stitching, seam separation, or fabric defects.

Please note, this warranty does not cover normal wear and tear, including pilling, fading, holes from use, or damage caused by improper care or washing.

All warranty claims are subject to our review and discretion.

FABRIC DISCLAIMER AND CLEANING INSTRUCTIONS:

Monkeeroos fabrics are 95%  bamboo lyocell and 5% spandex . Monkeeroos stands behind their products and guarantees the highest product quality. This guarantee applies to the original purchaser only and does not include normal wear and tear, dye fading, fabric thinning, pilling, or damage to the material from outside forces. Please contact contactus@monkeeroos.com if you believe you have received a defective product.

When washing any of your Monkeeroos products You want to use a detergent that doesn’t contain any fragrances, dyes, or other extras that can irritate your baby’s sensitive skin. We recommend that you avoid anything that has optical brighteners. A gentle cleaner is all that is needed, and please do not use bleach. A harsher detergent can leave residues that can cause irritation or strip the fabric’s softness. You can add white vinegar to the wash as a natural fabric softener.

This is the best way to wash your bamboo clothing:

• Cold water
• Delicate cycle
• Turn off agitator if that is an option
• With like fabrics
• Items should be washed inside out, zipped/buttoned up to decrease pilling

Monkeeroos does not recommend using the dryer. We recommend hanging or laying flat to dry. 

Monkeeroos is not responsible for damages that may occur during your wash routine and/or stain treatment. The use of chemical treatments, stain pens, tough scrubbing, etc. may weaken/discolor/damage the fabric and is not considered a manufacturer defect covered under our replacement warranty.

CONTACT US:

If you have any questions or concerns about your order please reach out to us at ContactUs@Monkeeroos.com and we will get back to you within 2-3 business days.

All of our apparel is made from our signature Bamboo Lyocell. We recommend washing on a cold/gentle cycle inside out. Lay flat to dry for optimal longevity or dry low and cool iron if needed. Follow all care tag instructions. 

Due to the delicate nature of bamboo fabrics, please do NOT wash with other items with zippers, buttons, or hardware. Snagging may occur. Wash separately from towels, cotton, denim and avoid using garment bags as pilling and snags may occur.

Please refer to our Care & Wash section for more detailed information as to how to keep your Monkeeroos looking brand new for longer!